This Refund & Cancellation Policy (the “Policy”) sets out the terms for refunds, order cancellations, and rescheduling of services purchased from BRANDOM 22, CORP. (the “Company”) through the website brandom22corp.com (the “Site”) or in another manner in which this Policy was provided to the buyer before the purchase.
Please read this Policy before paying.
1.1. The Company offers digital informational and educational products, personalized materials, consultations, and other services.
1.2. Whether a refund is available depends on the type of product or service purchased and on whether its creation, delivery, or performance has begun.
1.3. This Refund & Cancellation Policy applies together with the Terms of Use and Sale posted on the Site. On matters of refunds, cancellations, and rescheduling, this Policy is the special document and applies subject to the rule on consistency and order of precedence of documents set out in the Terms of Use and Sale.
1.4. Nothing in this Policy is intended to limit consumer rights that cannot be limited or waived by contract under applicable law.
2.1. Personalized products are materials that are created or generated specifically for a particular buyer on the basis of information the buyer provides, including date of birth. Such products may include personalized calculations, interpretations, PDF files, audio materials, and other individually prepared materials.
2.1.1. Individual preparation of a personalized product begins at the moment when the Company, after receiving the necessary source data, has actually begun the individual calculation, selection, creation, recording, or other preparation of materials for the particular buyer. The moment preparation begins is deemed to be the time of the message by which the Company confirmed to the buyer that the source data was received and work has started. If no such message was sent, the Company will rely on the start of preparation only if it has reasonable evidence that preparation had actually begun before the cancellation request was received.
2.2. If the buyer asks to cancel the order before individual preparation of the personalized product has begun, the Company cancels the order and refunds the amount paid.
2.3. Once individual preparation of a personalized product has begun, the order generally cannot be canceled or refunded, because the Company has already started creating the product specifically for the particular buyer. This rule applies only to the extent permitted by applicable law.
2.4. Once the finished personalized digital product has been delivered to the buyer, a refund solely because the buyer did not like the interpretation, content, conclusions, style of presentation, or the result received is generally not provided.
2.5. If the Company did not deliver a paid personalized product or delivered a product that materially does not match the order description, the buyer may contact the Company to have the situation corrected, the relevant materials delivered again, or the payment refunded, where this is required by applicable law or is an appropriate way to resolve the situation.
2.6. If the buyer has not provided the necessary source data within 30 days after payment, the Company may cancel the order and refund the amount paid.
2.7. If a personalized product is generated automatically and delivered immediately after payment or data entry, Section 4.2 applies to it.
3.1. The buyer is responsible for the accuracy of the date of birth and other data provided for creating a personalized product.
3.2. If the buyer discovers an error before preparation of the product has begun, the buyer should contact the Company as soon as possible. The Company will make reasonable efforts to correct the source data before preparation of the material begins.
3.3. If the product has already been created on the basis of incorrect data provided by the buyer, the Company is not obligated to create a new personalized product free of charge, except where applicable law provides otherwise.
3.4. The Company may, at its discretion, offer to recreate the product free of charge or on special terms.
4.1. Ready-made digital materials are pre-created PDF files, audio, video, masterclass recordings, training materials, and other digital products that are not created individually for a particular buyer.
4.2. If the buyer has gained access to such digital material, downloaded it, received a link, entered a closed section, or otherwise obtained the ability to use the purchased digital content, a refund after access has been provided is generally not available, except as provided by applicable law.
4.3. If access to the purchased material was not provided for a reason on the Company’s side, the buyer should contact the Company to have access restored or to resolve the question of a refund.
5.1. For individual consultations, the buyer may request cancellation or rescheduling of the consultation. Group consultations are governed by Section 6, unless clearly stated otherwise before payment.
5.2. If the buyer notifies the Company at least 24 hours before the scheduled time of the consultation, the buyer may reschedule the consultation once, free of charge, to another available date, or cancel it with a refund, unless clearly stated otherwise for the specific service before payment. Time is determined according to the time zone stated in the booking confirmation.
5.3. If the buyer cancels the consultation less than 24 hours before the scheduled time or does not attend the consultation without prior notice, the Company may refuse a refund, because the time was reserved specifically for the buyer, to the extent permitted by applicable law. A no-show means the buyer’s absence for 15 minutes after the scheduled start time; if the buyer is late, the consultation is held within the remaining time.
5.4. After the one free reschedule has been used, the consultation cannot be canceled with a refund, and any further rescheduling is granted only at the Company’s discretion. A repeated no-show, late cancellation, or repeated rescheduling request does not create an automatic right to a new reschedule or a refund, unless otherwise required by applicable law. This rule does not apply to cancellation of the consultation by the Company (Section 5.5) or to circumstances beyond the reasonable control of the parties (Section 5.6).
5.5. If the consultation is canceled by the Company, the Company may offer a reasonable alternative date. If the parties are unable to agree on a new date, the amount paid for the consultation is refunded to the buyer. To the maximum extent permitted by law, the Company is not obligated to pay additional compensation for alleged lost profits, loss of income, or other indirect consequences of the cancellation.
5.6. If a consultation cannot take place due to circumstances beyond the reasonable control of either party, Section 22 of the Terms of Use and Sale applies.
6.1. For events held on a specific date and at a specific time, special cancellation terms may be stated on the page of the relevant event before payment.
6.2. If special refund or cancellation rules are established for a specific event, those rules apply to the relevant purchase.
6.3. If an event is canceled by the Company and the buyer is not provided with a suitable replacement or a new date, the Company refunds the price of the relevant event. To the maximum extent permitted by applicable law, such a refund does not include additional compensation for indirect damages or lost profits.
6.4. If no special terms are established, the buyer may cancel participation with a refund by notifying the Company no later than 24 hours before the start of the event. In the case of a later cancellation or a no-show, the payment is not refunded, to the extent permitted by applicable law.
6.5. Circumstances beyond the reasonable control of the parties are governed by Section 22 of the Terms of Use and Sale.
7.1. Purchasing a product at a discount or special price does not in itself deprive the buyer of the rights granted by this Policy or by mandatory applicable law.
7.2. If a product was purchased at a special price, the amount of any refund is calculated based on the amount actually paid by the buyer, not on the regular price of the product.
8.1. If the buyer has not received the product or cannot access it because of a technical problem, the buyer should contact the Company.
8.2. The Company will make reasonable efforts to provide the file, link, or access again.
8.3. A temporary technical problem that can be resolved within a reasonable time does not in itself automatically give rise to a right to a refund, unless otherwise provided by applicable law.
8.4. If the Company is unable to provide the purchased product or service, the matter is resolved by replacement, re-delivery, or a refund, depending on the circumstances and applicable law.
To request a refund, an order cancellation, or the rescheduling of a consultation, write to: Brandom22corp@gmail.com
We recommend that the request include: the buyer’s name; the email used for the purchase; the name of the product or service purchased; the date of purchase; the reason for the request; and any other information that helps identify the order.
For security purposes, the Company may request reasonable additional information needed to identify the purchase.
If a refund is approved or required by applicable law, it is generally made to the original payment method, unless another method is agreed by the parties or required by law.
The time it takes for the funds to actually be credited may depend on the payment provider, bank, or card issuer.
If the buyer has a problem with a product, service, or payment, the Company recommends first contacting Brandom22corp@gmail.com to give the Company an opportunity to look into the situation.
This provision does not limit the buyer’s lawful right to contact their bank, card issuer, or payment provider or to use other remedies provided by applicable law.
The Company may provide products and services to buyers located outside the United States.
In some countries or territories, consumer protection law may grant the buyer mandatory rights to cancel a purchase, obtain a refund, or use other remedies.
If such rights apply to a specific purchase and cannot be waived by contract, they prevail over any conflicting provisions of this Policy.
For digital content or services, beginning to provide the product before the end of a statutory withdrawal period may require the buyer’s separate consent in jurisdictions where the law provides for such consent.
The Company may update this Policy from time to time.
The current version is published on brandom22corp.com with its effective date.
A purchase is governed by the version of the Policy provided or available to the buyer at the time of the relevant purchase, unless otherwise provided by applicable law.
BRANDOM 22, CORP.
1345 Silk Oak Dr
Hollywood, FL 33021
United States
Email: Brandom22corp@gmail.com
Website: brandom22corp.com